Looking for an additional remote support rep!

FranciscoFrancisco Hosting ProviderOG

Hello everyone,

I'm looking to hire a new remote person to work L1/L2 type of support tickets. I'm looking for someone that can work during Saturday/Sunday during main business hours (9 - 5) at minimum. The more days you want to work the better, but those are the minimum.

The perfect candidate would have:

  • Experience with cPanel and at least dabbed into Directadmin. Experience in Directadmin would be a huge plus.
  • A good handling on trouble shooting and debugging. I need someone that can work at a problem, even if it means trolling around stackoverflow.
  • A decent grasp of the english language. Other languages such as Spanish and Chinese would be a huge plus.
  • Experienced in Linux at the very least. Experience in Windows would be a major positive.

Wage will be negotiated.

Please PM me here with your resumes or just to talk things over.

Francisco

Comments

  • Is both Saturday and Sunday required at minimum?

    Mostly harmless ™
    I/O Gremlin

  • FranciscoFrancisco Hosting ProviderOG

    @bikegremlin said:
    Is both Saturday and Sunday required at minimum?

    Yes since the main part of this is me finally getting a weekend off of my own :P

    Francisco

  • AnthonySmithAnthonySmith AdministratorHosting Provider

    First offer you post here and it is to give money to other people!

    haha. nice one.

    Thanked by (1)Ympker

    Inception Hosting - 256MB OpenVZ VPS back in stock for €8.00 p/year - DEDICATED IP4 + /64 IPv6 https://clients.inceptionhosting.com/cart.php?a=add&pid=177
    Please do not use the PM system here for Inception Hosting support issues.

  • https://talk.lowendspirit.com/discussion/946/spanish-speaking-customer-support-for-you#latest

    Not exactly what are you looking for but may be could work for you (if you are interested into the spanish market), L1 basic support At least he has the languages

    Thanked by (1)Ympker

    Dentistry is my passion

  • Very interested, although only have some experience using CPanel, and limited with DirectAdmim. Would be willing to learn though.

    Still worth applying?

  • @Francisco said: I'm looking for someone that can work during Saturday/Sunday during main business hours (9 - 5) at minimum.

    You may want to specify the timezone (unless you mean the timezone of the person applying)

    Thanked by (1)bikegremlin

    "A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)

  • Thanked by (1)MikePT
  • @angstrom said:

    @Francisco said: I'm looking for someone that can work during Saturday/Sunday during main business hours (9 - 5) at minimum.

    You may want to specify the timezone (unless you mean the timezone of the person applying)

    PST ( it appears in LET)

    Thanked by (1)angstrom

    Dentistry is my passion

  • MikePTMikePT Hosting ProviderOGServices Provider

    @willie said:
    @MikePT ?

    We're considering working during weekends, so yeah, sent Francisco a PM.

    Thanked by (1)Ympker
  • How about having this new person add to the knowledgebase as they are responding to customers?

    Thanked by (1)bikegremlin
  • @level6 said:
    How about having this new person add to the knowledgebase as they are responding to customers?

    Good knowledgebase rules!

    Thanked by (1)level6

    Mostly harmless ™
    I/O Gremlin

  • Did you hit up @WSS yet? I think he loves this kind of work!

  • WSSWSS Retired

    I'm pretty sure Francisco would much rather work the weekend by himself.

    Thanked by (4)miegl vish seriesn Pwner

    My pronouns are asshole/asshole/asshole. I will give you the same courtesy.

  • @WSS said:
    I'm pretty sure Francisco would much rather work the weekend by himself.

    Nah, just let a script respond to any ticket with #dicks if received during the weekend

    Thanked by (1)ReadyDedis

    Hey teamacc. You're a dick. (c) Jon Biloh, 2020.

  • WSSWSS Retired

    @teamacc said:

    @WSS said:
    I'm pretty sure Francisco would much rather work the weekend by himself.

    Nah, just let a script respond to any ticket with #dicks if received during the weekend

    brb making a WHMCS random ascii dicks hook.

    My pronouns are asshole/asshole/asshole. I will give you the same courtesy.

  • WSSWSS Retired

    My pronouns are asshole/asshole/asshole. I will give you the same courtesy.

  • FranciscoFrancisco Hosting ProviderOG

    For now I think I got enough resumes to work through :)

    I got a few people I've talked with more with possible offers going their way.

    Thanks agian!

    Francisco

    Thanked by (1)Ympker
  • SmallWebSmallWeb Hosting ProviderOG
    edited May 13

    Please let us know which weekend they start. I would love to continue to be a pain in the ass for your staff and extend that to the newbie :D

    Thanked by (2)Ympker WSS

    Michael from SmallWeb

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