Is this normal, or not good - in terms of server monitoring
I had a server related problem (redis cache was not working properly).
Contacted tech. support, which blamed WordPress plugins.
Figured out on my own - first disabled one plugin at a time to find out LiteSpeed is the culprit. Then, thanks to how well made LiteSpeed plugin is - it showed what the error was after some digging through the menus.
Only after providing that info to the tech. support did they reset redis and it all worked.
Now - my dilemma is: are things like this the job of whoever manages the server - to check whether all the services work properly (especially after updates)? Or is it just one of those things that can't be avoided.
Asking because I have no idea how it looks from "that side".
Not blaming the tech. support for this - the original info I had provided was really not enough to work with in my opinion.
- Monitoring5 votes
- Normal - happens, can't be avoided, not easily monitored / noticed60.00%
- Not good - it can be noticed by whoever is monitoring the server, not customer reported40.00%
Mostly harmless ™