Barracuda not removing my ip address from their list. Anyone have a contact?

coreycorey Hosting ProviderOG

I created a new mailserver for a small business I am thinking of starting up on an ip address that my customers used in the past on our virtual machine platform. I mailed the city to try and get some permits and a message came back saying my email was rejected due to a barracuda listing.

I promptly opened a removal request on barracudacentral.org I waited 24 hours and it was not removed. I figured I may have not submitted the form, so I tried again, and at this time I also filled out the contact form with all the details and rejection message. Noone ever contacted me back and it is still listed, this was weeks ago.

Does anyone have contacts at barracuda so I can try to get this single address removed from the list?

Comments

  • hostworldhostworld Hosting Provider

    Have you tried emailing [email protected]?

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  • AnthonySmithAnthonySmith AdministratorHosting Provider

    They are pretty strict on the removal you have to give a really good reason or they will ignore it, if it has been more than 12 hours they basically read, disagreed and ignored your request.

    Try a more detailed request make sure you let them know you are an ISP give links that evidence that you control the IP now etc.

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  • coreycorey Hosting ProviderOG

    @hostworld said:
    Have you tried emailing [email protected]?

    If that is where this form submits to then yes -> https://www.barracudacentral.org/contact

  • coreycorey Hosting ProviderOG

    @AnthonySmith said:
    They are pretty strict on the removal you have to give a really good reason or they will ignore it, if it has been more than 12 hours they basically read, disagreed and ignored your request.

    Try a more detailed request make sure you let them know you are an ISP give links that evidence that you control the IP now etc.

    Weird, I have other ranges that they aren't this strict on. Guess they don't like this one.

  • If you really need to use that specific IP address, one method is to get it certified by Return Path https://www.validity.com/products/returnpath/certification/. You'll have to pay a one-time $200 certification fee $1000+ licence fee yearly, which in my opinion is not worth it.

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  • edited July 31

    Barracuda is not managing their block lists in an acceptable manner. Blocking when spam is detected is acceptable. But unblocking should also happen when the spam sending stops. Sometimes non-spammers get blacklisted due to reasons that cannot be called their own faults. An example is an email account getting compromised. If all the black lists operate in a manner where unblocking is not automatic, that forces innocent host owners and hosting providers to spend an unfair amount of resources to send unblocking requests. Host owners and hosting providers should take reasonable measures to control spam. I don't disagree with that. But when such reasonably protected hosts get blacklisted, if the cost of unblocking is too high, that again is in favor of bad guys. Due to this reason, Barracuda is a poor solution. When my servers get blacklisted at Barracuda, I don't really bother about it. When I receive delivery reports about failed delivery due to Barracuda listing, I inform the intended recipients via a different channel that they could not be reached due to Barracuda and ask them to avoid it.

    In short, avoid Barracuda, it is in favor of bad guys.

    The wise receive respect. The dumb demand respect.

  • I agree with KamalW. Barracuda is poorly maintained and seems to be run by total assholes.
    I have never in my life sent spam or abused in any way, still I have spent many many hours fighting to get removed from Barracuda's list. Sometimes successfully, but most times not.

  • i'm facing this issue long time ago.. i found mxroute, and move all my mail to them, and never look back. it's hard to maintain ip from blacklist.

  • ulayerulayer Hosting ProviderOG

    Did you make sure you have a PTR record for your MX IP (& SPF record for domain allowing the IP)? I feel like a lot of private RBLs including AT&T and Yahoo block for this reason alone. It's very frustrating to get unlisted, although I haven't had much of a problem getting delisted from Barracuda.

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  • Throw one of these

    at them to assert your intentions ?

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  • MaxKVMMaxKVM Hosting Provider

    @ulayer said:
    Did you make sure you have a PTR record for your MX IP (& SPF record for domain allowing the IP)? I feel like a lot of private RBLs including AT&T and Yahoo block for this reason alone. It's very frustrating to get unlisted, although I haven't had much of a problem getting delisted from Barracuda.

    We are running into an issue with SpamRATS regarding records that we inherited on one of our subnets. They want us to have a mail server running on at least one IP before they escalate the case.. so we are going to set up a backup mx with PTR/SPF/Everything and see how that goes.

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