Can I tell you about MXroute?
(Post approved by Anthony, provided I haven't misunderstood any of his intent)
I know a lot of you already from LET, but new faces pop up all the time and I'd like to introduce my business to you. For those that are already friends, an update on how we're doing as a commitment to the LES forum, written just for you and not just pasted from our blog or another forum
Who are we?
MXroute is an email provider that seeks to challenge the standards of the industry in pricing strategy and outbound delivery consistency. Inbound is far from ignored, but I always say that anyone can run an inbound mail server, the real work is the outbound.
How are we challenging the industry?
You see, being able to get your email to Gmail, Hotmail, Verizon, AT&T, Yahoo, and the companies owned by those companies from one server is increasingly difficult, if not almost impossible. Frankly, when all of those are on the table, it's not common that one IP or even IP range can do the job. Formerly, we utilized MailChannels to deal with IP reputation and delivery issues to some of the more difficult to reach providers (let's be honest, AT&T made me give up back then). As great as it was, their efforts to protect their own systems led to excessive false positives which blocked legitimate outbound mail, and their algorithms would kick someone down for an odd sending pattern without warning or immediate recourse. That's why we've put together our own outbound system that will retry failed deliveries from up to 3 IP ranges before giving up. We don't really fail any delivery anymore except when customers send to non-existent recipients. We're pretty proud of what we've built, and I'm convinced that it's the most reliable outbound email infrastructure in the world. I realize exactly how bold of a claim that is.
Our challenge to the pricing structure of the industry is much more compatible with the way you all think about pricing and features, because it's much closer to how shared hosting or a VPS might be priced, and less like how email tends to be priced. We charge based on storage, that's it. No limit to domains or email accounts, just the overall storage used per service (aka purchased package).
For those of you that have been around and watched us grow since late 2013, you might also appreciate the changes we've made on the business side in the last year. We are a registered LLC in the state of Texas, and MXroute does actually employ a full time employee (Hi!), as opposed to being a side project (it was quite a side project, but it was never first priority every day). Because of that, we've brought back more traditional support as well, offering email support to all of our customers (in addition to the existing community forum/chat). That was a big request from LET members, I recall.
Things we've added officially recently:
- In-house control panel in active development, major milestones already passed
- Streamlined user onboarding
- Self-healing infrastructure (automated recovery from learned events)
If you have any questions about MXroute ask away, or if you just want to post obscene photos within the confines of Anthony's rules that's cool too @WSS.
Hate radiates from the source. If you look around and see it everywhere, it's coming from you.