smallweb down and out in Los Angeles
Just a heads up for people using smallweb shared hosting in Los Angeles: a series of unfortunate events has resulted in the untimely demise of service in that location.
As per the notification email:
Earlier today the server hosting Los Angeles website data suffered a networking failure which prevented it from connecting to a network and performing standard tasks. Attempts to restore the network were made but ultimately after the server being offline for such a prolonged period of time we attempted to re-install the server and possibly migrate backups elsewhere.
However it was discovered that our system backups for this location were not suitable to be restored and thus unfortunately we are announcing the immediate closure of Shared-LAX1.
I am extremely disappointed in myself for having to deliver this news to you and this is not how I wanted 2020 to start but I would like to learn from this experience going forward to improve our other available locations.
Because we can no longer deliver your service you are entitled to a full refund. To claim a refund, please respond to this email or open a support ticket. Your refund will be processed within 7 days and your LAX service will no longer be accessible through your client area.
If you have any questions, please let me know. I am extremely sorry for this disastrous event.
Apparently a typo in a backup script - and not enough testing to catch it.
Seems like a painful lesson learned - hopefully not too many bridges burned.
I'm personally more inclined to offer my condolences etc rather than get too bent out of shape over a glitch in a £5 per year service. And I can't help but appreciate the generally direct and transparent communication from @Mic-hael so far (compare with for example a similar situation at Gandi) ... Hopefully we'll enjoy more supportive discussion and suggestions for end-user backup best practices here. (Or whatever.)
Might also suggest service in Melbourne may be an interesting alternative for some customers, if that's a viable option. Though I'll miss the LA location - life goes on ...