Help with WHMCS - Negative invoices

nullroutenullroute Hosting Provider
in Help

Hello everyone from this dear forum.

I recently updated WHMCS v7 to the latest release version 8.0.4. And a very strange problem happened:


Whenever a coupon is applied, the problem occurs, the invoice has a negative value and the service is sent without receiving payment.

I've already opened a ticket on whmcs.com but I don't get answers for more than 2 days, has this problem with negative invoices ever happened to anyone? What would be the best alternative to do now?

https://purplehost.com.br - Reliable, secure and affordable game hosting.

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Comments

  • tester4tester4 OG
    edited December 2020

    From the looks of it, your problem is that your 80% off coupon for the 2 2GB plans is deducting more than they actually cost, hence it creating a negative (positive) balance. Fix those two lines to deduct the correct amount and it should be fixed?

  • nullroutenullroute Hosting Provider

    @tester4 said:
    From the looks of it, your problem is that your 80% off coupon for the 2 2GB plans is deducting more than they actually cost, hence it creating a negative (positive) balance. Fix those two lines to deduct the correct amount and it should be fixed?

    The problem occurs in all invoices, it is impossible to correct manually.

    https://purplehost.com.br - Reliable, secure and affordable game hosting.

  • Intelpentium0Intelpentium0 Hosting Provider

    Can you please share the coupon page screenshot?

    ✓✓Only shared hosting-both DA and cPanel Still in 2006

  • nullroutenullroute Hosting Provider

    UPDATE:

    I still recommend staying in WHMCS v7, the v8 version is still full of bugs.

    Thanked by (1)mikho

    https://purplehost.com.br - Reliable, secure and affordable game hosting.

  • mikhomikho AdministratorOG

    @nullroute said:
    UPDATE:

    I still recommend staying in WHMCS v7, the v8 version is still full of bugs.

    So basically, adding discount codes (percentage) calculates the discount wrong?

    “Technology is best when it brings people together.” – Matt Mullenweg

  • nullroutenullroute Hosting Provider

    @mikho said:

    @nullroute said:
    UPDATE:

    I still recommend staying in WHMCS v7, the v8 version is still full of bugs.

    So basically, adding discount codes (percentage) calculates the discount wrong?

    Yes.

    https://purplehost.com.br - Reliable, secure and affordable game hosting.

  • sweatbarsweatbar Hosting Provider

    True, I regret upgrading to v8 even cron jobs are not working properly when we mark the payment(with add payment option) manually.

    PeekaBoo at https://handyhost.net
    (Not affiliated with the Russian Handyhost Website in any way.)

  • ukhanukhan OG
    edited December 2020

    Thanks for the heads up! :+1:

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